FAQ

How do I purchase product from your company?

  • Our products can be ordered through our extensive network or you can just simply email us at info@ngbstores.com to find more detail part.

 

How can I obtain a sample of your product?

  • We offer samples of our products in any size for Adult,Youth and Women. Please contact customer service at info@ngbstores.com.

 

How do I return a product that is out of spec or has a quality issue?

If you should experience a problem or discrepancy with an order, please contact info@ngbstores.com and have your order information ready.

  • No returns will be accepted without a Return Authorization Number (RAN).
  • All claims for shortages or damages MUST be made within 5 working days of receipt of goods.
  • Relabeled, printed, or embroidered goods are not returnable.
  • Please email the same contact as listed above for further details.

 

Do any products shrink?

  • Yes, all knit products shrink. Knit fabrics inherently shrink back to the knit density they emerged from the knitting machine with. Throughout the textile and sewing processes these fabrics are subject to tension which pulls open the knit density somewhat. Upon first several washing and drying the fabric will almost always shrink back to that exact density it was originally knit to. However, all our products are Preshrunk to minimize shrinkage.

 

Do you provide embroidery or screen-printing services?

  • Yes.

 

Does NGBStores use sweatshops, child labor or forced labor in their facilities?

  •  Absolutely NO! As a vertically integrated manufacturer with more than 12,000 employees we are able to ensure that all of the NGBStores facilities adhere to our strict internal code of conduct, local & international laws and the codes of WRAP (Worldwide Responsible Accredited Production) and the FLA (Fair Labor Association)

 

What are the minimums for bespoke manufacturing orders?

  • The minimum production run from our China factory is 300 pieces per style/colour when using stock jersey fabrics, or 200 kg if the fabric is dyed to order.(include the sustainable fabrics)